Privacy Policy

Section 1: Definitions

“Client” – The Individual or Organization requesting services from OneIMS.

“Client’s Customer’s” – Third parties that may provide personal information to OneIMS’ Clients.

“Customer Data” – the data collected, processed, or stored during the use of OneIMS services.

“GDPR” – General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

“Party” – singularly, Company or Client, and, (collectively, Parties).

“Personal Data Breach” – means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

“Personally Identifiable Information, (PII)” – means any information relating to an identified or identifiable individual where such information is contained within Customer Data and is protected similarly under applicable Data Protection Law

Section 2: Personal Information

A. Information We Collect

OneIMS strives to provide the best service to its customers. In order to do so, we may collect basic information that the customer provides when they sign up on the OneIMS Site. Information we collect includes but is not limited to customer first and last name, organization name, address(es), e-mail address(es), mailing address(es), phone number(s), nationality, Country of Origin, and language preference. OneIMS may also request demographic contact information including, but not limited to, your job title, job function, and corporate title.

B. How Personal Information is Used.

The Personal Information we collect is used for customers to maintain their OneIMS account. Customers are able to sign into their user accounts with their personal username and password. This Information also allows OneIMS to communicate with you. We will also send notifications containing information related to your account.

C. Access to Your Personal Information

You will have access to your personal information through your user account. If any information on your account is outdated or incorrect you may change this information by updating your account. We aim to maintain our services in a manner that protects information from accidental or malicious destruction.

Section 3: PII Protection

A. Protecting Your Information

OneIMS uses up to 256-bit Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data to ensure that any critical data, such as credit card information, is unreadable while it is being transferred over the Internet. Our data storage runs on Heroku, which is encrypted at rest with AES-256, block-level storage encryption.

OneIMS has also implemented internal policies and procedures in the interest of safeguarding the information we collect. We take reasonable precautions and follow industry best practices to make sure personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security. In the event of a Data Breach, OneIMS will contact those affected within 72 hours of first becoming aware of the Breach.

C. Disclosure of Information

OneIMS will not rent, sell, or trade your personally identifiable information. We use your information exclusively to provide you products and services. OneIMS may provide our partners, companies or persons who are involved in processing your order, with the necessary information to perform associated service(s) for OneIMS. OneIMS will only disclose your personally identifiable information if we have a good faith belief that the disclosure of this information is reasonably necessary in order to comply with any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

In the event of any change of control, we will continue to ensure the confidentially of any personal information and notify affected users prior to the transfer of any personal information.

D. Unsubscribe/Opt-out

An unsubscribe/opt-out link is found on the bottom of all email correspondence sent out by OneIMS or subsidiaries. You may choose to unsubscribe/opt-out at any time. You may also send us your request to: OneIMS 111 E Wacker Drive, Suite 435, Chicago, IL 60601.

E. Links to Third Party Sites

Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy.

Section 4: GDPR

A. GDPR Compliance

Although, OneIMS does not market or currently work with EU clients, we recognize that some of out Customer’s Clients may reside in the EU. OneIMS is in compliance with current GDPR regulations.

If you are an EU resident, you will also be required to enter the same personal information required above. The only personal information we collect and store is the information give by the Customer when they sign up for an account. You may access any personal information we maintain by signing into your customer account. Any corrections to incomplete or inaccurate data may be made by you in your user account. When EU Customers sign up they must explicitly consent to our collecting and using your information for the purposes specified above. If we ask for personal information for marketing purposes we will obtain additional consent prior to collecting it. If after you opt-in, you change your mind, you may withdraw your consent by deleting your account and discontinuing the use of the service. EU residents may unsubscribe or opt-out of receiving marketing communications from OneIMS by following the procedure detailed above.

B. Indemnity

This Privacy Statement does not apply to the practices of third parties that OneIMS does not own or control, or individuals that OneIMS does not employ or manage. The use of your Personal Information by third parties that you access through the Site is governed by the privacy policies of such parties and is not subject to OneIMS’ control. OneIMS is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the OneIMS Site. OneIMS encourages you to ask questions before you disclose your personal information to others.

We do not maintain any of our Customer’s Client’s Data. Our Customers are solely responsible for all maintenance and protection of their customer data. In the event of a Data Breach to our Customer, the Customer agrees to indemnify, defend and hold harmless OneIMS for the breach. This Privacy Policy only governs when and why OneIMS discloses Personal Information.

Section 5. Miscellaneous

A. Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time. Any changes to this policy will be by posted to our Web site. Those changes will go into effect on the date the changes are posted. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent.

B. Severability

Any term or provision of this Agreement that is invalid or unenforceable in any situation in any jurisdiction shall not affect the validity or enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any situation in any other jurisdiction.

C. Headings

The descriptive headings contained in this Agreement are inserted for convenience only and will not control or affect the meaning or interpretation of any of the provisions hereof.

Satisfaction Guarantee

We guarantee your satisfaction. If for any reason you are not satisfied with our service, please contact your account manager and let us make it right for you. We do not provide refunds, however, we will do everything in our power to provide a pleasant experience.

Payment terms

Full payment is due on the invoice date in US currency. Late charges of 3%, or the maximum legal rate, may be applied to overdue payments. Account more than ninety days overdue will automatically be cancelled and on-going service will be restricted until payment is received in full.

Billing cycles

Each of our service’s billing cycle lasts one calendar month. Our billing cycle begins on the first (1st) of the month through the end of each month. Your first bill covers the period from the day you sign up for services through the end of the current billing cycle. If such a period is less than a full month, all charges that appear on your first bill may be pro-rated accordingly.

Payment methods

Customers using the monthly term pricing require a credit card to pay their monthly bill. OneIMS Group accepts VISA, MasterCard, Discover and American Express. Customers paying semi-annual or annual term may pay with either a credit card or check prior to the beginning of each billing cycle.

Changing credit cards

You can update your billing preferences at any time. Based on your plan, you may not be able to update your credit card information, in which case please contact our accounting team via email or phone.

Cancellations

At any time you may cancel your service for your account with a 30 day written notice. You may also upgrade or downgrade your account’s pricing plan with a 30 day written notice.

Promotions

Promotional pricing may be available for our services. Promotions are tied to particular account types and are of limited duration. You must meet the eligibility requirements to use a promotion. We reserve the right to remove promotions if you do not meet the requirements. The specific terms for each promotion shall be individually described in relevant promotional documents.